Ask within 14 days of purchase and we refund every test you have not started. Each test is worth the price you paid divided by the number of tests in the product (10 for a library, 20 for the Combo, 1 for a single test).
For example, a library with 3 of its 10 tests started, asked about on day 9, returns 7/10 of what you paid. When we refund a pack, access to its remaining tests ends; reports for tests already taken stay in your account.
A started test is not refundable. A test counts as started the moment it opens, even if it is not finished, and the test page tells you this before it begins.
After 14 days, purchases are final, unless the fault is ours or the law where you live gives you more. If you live in the Republic of Korea, you may end your access while it is active: we refund the tests you have not started, less a termination charge of 10% of the price you paid.
If something on our side spoils a test, we put it right or refund that test, whenever it happens. If you bought the same thing twice by mistake, we refund the duplicate order in full.
To ask, use Request a refund / Withdraw from purchase beside the purchase on your Account page, or write to us with the order reference from your receipt. A person reviews every request — the help assistant cannot approve refunds. The refund goes back to your original payment method within 3 business days of your request. Refunds are made in Korean won. If your bank converted the original payment, the amount in your currency may differ slightly because of exchange rates.