The help assistant is an automated helper — a computer program, not a person. It finds the help articles that match your question, shows what they say, and links each one.
It can make mistakes, so check anything important on the page it links. Our published policies apply if anything differs.
It cannot see or change your account, orders or results, cannot give refunds, and will not predict scores or help with test questions.
Please don't type your name, email, school, where you live or any health details. We remove email addresses and phone numbers we detect before a message is stored.
Your messages are kept in our records only to answer you, and are deleted after 30 days. No other company writes the replies. You can delete a chat at any time with Delete this chat.
Prefer a person? Use Contact a person at any time, or the Contact page.